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Understand Your Account Terms

When you open an account with login imperialtt, we're transparent about how we handle your data, process withdrawals, and keep your account secure.

Account SecurityWithdrawal VerificationData ProtectionPayment Compliance
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login imperialtt Understand Your Account Terms
REACH OUR TEAM

Contact Us About Your Account

Team online

Live Chat

Open the chat tab in your account lobby. Our support team responds within 2 minutes during peak hours (10:00–22:00 UTC+7). Use chat to request account changes, verify withdrawal status, or ask about terms.

Email Support

Send account or legal inquiries to [email protected]. Response time is 4–6 hours. Include your account ID and the specific detail you need clarified.

Account Settings

Log in and go to Account > Settings > Legal & Privacy to update your details, request data export, or view your withdrawal history and payment method on file.

HOW WE PROTECT YOU

Account Security & Data Handling

Password & Encryption

Your login credentials are stored using industry-standard encryption. We recommend a unique password with mixed case, numbers and symbols. Change your password in Settings > Security every 90 days.

Payment Verification

Before your first withdrawal, we verify your identity against the name and payment method on your account. This takes 24 hours. Withdrawals are then processed directly to your registered DANA, OVO, GoPay or QRIS wallet.

Data Retention

We keep your registration and transaction data for 12 months after account closure for audit and regulatory compliance. You may request deletion where local law permits by contacting our legal team.

Cookie & Tracking

login imperialtt uses session cookies to keep you logged in and functional cookies to remember your language and lobby preferences. Advertising cookies are optional; you can disable them in Account > Privacy.

Third-Party Access

We share your data only with our payment processors (DANA, OVO, GoPay, QRIS providers) to complete deposits and withdrawals. We do not sell or lease your personal information to marketers.

Request Account Changes

To update your name, email, payment method, or request data export, email [email protected] with your account ID. Processing takes 3–5 business days.

Your Legal & Account Rights

When you close your account in Settings > Account, all pending bets are settled. Any balance is paid to your registered payment method within 24 hours. Your account data is retained for 12 months for audit purposes, then anonymized. You cannot reopen the same account; a new registration requires a different email.

On your first withdrawal request, we ask for your ID number, date of birth, and confirmation of your registered payment method. Verification takes up to 24 hours. Once verified, future withdrawals process faster. You can check your verification status in Account > Payment Methods.

Yes. All transactions via DANA, OVO, GoPay and QRIS use industry-standard TLS 1.3 encryption. Your payment details are never stored in plain text. We share transaction details with your payment provider only to execute the transfer.

Account access depends on local law in your region. If you travel, you can continue playing on the same account. However, deposits and withdrawals may be restricted outside Indonesia. Contact support to confirm eligibility in your location.

Yes. Go to Account > Privacy > Data Export or email [email protected] with your request. We provide a downloadable report of your registration details, login history, and transaction records within 5 business days.

Your registered DANA, OVO, GoPay or QRIS account details are stored securely for future withdrawals. You can update or remove a payment method from Settings > Payment Methods at any time. Deleted methods are erased immediately.

Change your password immediately in Account > Security. Then contact our support team via live chat or email [email protected] with your account ID and details of the activity. We investigate within 2 hours and lock suspicious activity if needed.

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