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Our Terms & Conditions Explained

When you open an account with login imperialtt, these terms define how your account works, how we handle your deposits and withdrawals, and what happens if something goes…

Account security & verification stepsDeposit and withdrawal rulesSupport contact methods and hours

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What These Terms Cover

login imperialtt Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms describe the agreement between you and login imperialtt when you create an account and play. They cover account registration, how we verify your identity, the deposit methods we accept (DANA, OVO, GoPay and QRIS for Indonesia players), withdrawal request procedures, and how we manage

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disputes. Access and eligibility depend on local law. When you deposit, we confirm your payment method and identity before funds appear in your lobby balance. Withdrawals are verified through the same payment rail you used to deposit, and most requests are processed within 24 hours. These
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terms also explain our policies on account closure, data retention, and how we contact you if we need to.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

Contact Us About Your Account Terms

If you have questions about how our terms apply to your account, or if you need to request a change to your account settings, we're here to help. Our support team works seven days a week across multiple channels so you can reach us when it suits you — whether you're on your phone in Yogyakarta or on desktop at home.

Team online

Live Chat

Open the chat window in the bottom right of your lobby or settings page. Our team responds in under five minutes during operating hours.

Email Support

Send account questions to our support inbox. We reply within four hours on weekdays and eight hours on weekends.

Account Settings

Update your deposit and withdrawal preferences, linked payment methods, and contact details directly from your account menu.

ACCOUNT PROTECTION

How We Secure Your Account & Data

Protecting your account and personal information is central to how login imperialtt operates. We verify your identity before your first deposit, encrypt all payment and account data in transit and at rest…

Identity Verification

We verify your name, email and phone number at registration. Before your first withdrawal, we confirm your payment method details match your account.

Data Encryption

All deposits, withdrawals and account access use industry-standard encryption. Your payment details are never stored on our lobby servers.

Transaction Records

Your complete deposit and withdrawal history is visible in your account at any time. We keep records for the period needed for dispute resolution and local compliance.

Account Access Control

You set a strong password at registration. We recommend updating it every three months and never sharing your login details with anyone.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are protected by each provider's own security standards. We verify every transaction before crediting your balance.

Request Changes Anytime

Contact our support team to update your password, linked payment methods, contact email, or to request a full copy of your account data.

Frequently Asked About Our Terms

Real questions from real players about how our terms work in practice — account verification, deposit holds, withdrawal delays, and what happens if you want to close your account.

Verification protects your account from unauthorised access and ensures withdrawals go only to the payment method you registered. We confirm your name, email and phone at signup. For withdrawals, we match your payment method to your account details. This takes a few minutes and happens only once.

Most withdrawals to DANA, OVO, GoPay and QRIS are processed within 24 hours. The receiving payment provider may take a further 1–5 minutes to credit your personal wallet. We send you a confirmation email with a tracking reference for every withdrawal.

Yes. Open your account settings, navigate to Payment Methods, and add or update a DANA, OVO, GoPay or QRIS account. You can also contact support to make the change. Future deposits and withdrawals will use the new method you select.

You can request account closure at any time through your settings or by emailing support. We'll process any pending withdrawals, retain your transaction history for the required period, and cease all communications to you once closure is complete.

We retain your deposit and withdrawal records, identity verification details and account activity log for two years after closure to handle disputes and meet local record-keeping rules. Personal contact information is removed after 90 days unless local law requires longer retention.

Contact our support team within 30 days of the transaction with your account email and the date of the charge. We'll review your deposit or withdrawal record and investigate with the payment provider. Most disputes are resolved within five business days.

Yes. Your account settings include options to set a deposit limit by week or month if you want to manage your spending. You can adjust or remove the limit anytime from your account menu. Our support team can also help you set or update this at your request.

Our Terms & Conditions Explained

Contact Us About Your Account Terms

Live Chat

Email Support

Account Settings

How We Secure Your Account & Data

Identity Verification

Data Encryption

Transaction Records

Account Access Control

Payment Security

Request Changes Anytime

Frequently Asked About Our Terms

01 Why do I need to verify my identity before withdrawing?

02 How long does a withdrawal take after I request it?

03 Can I change my linked payment method after registration?

04 What happens if I want to close my account?

05 How long do you keep my account data after I close my account?

06 What if I disagree with a charge or withdrawal?

07 Can I set rules on how much I deposit each week?

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